Your people and project management skills will help small businesses increase their skills, knowledge and confidence so they can thrive
Picture this: It’s two years from now. You welcome guests to an event you’ve helped organise – a panel discussion of entrepreneurs sharing insights into how they grew their businesses. It’s the first time you’ve met many of the attendees in person, though you’ve been supporting them remotely for a long time. They’re all small business owners, and you’ve been matching them with skilled volunteers to work on their key business challenges, and helping deliver events to increase their skills, knowledge and confidence as entrepreneurs.
You listen to their success stories – the founder who pivoted her business online during Covid-19 with the support of a volunteer who worked through her cash flow forecasting. The entrepreneur who attended a masterclass about accessing funding and has been able to scale their social enterprise to a new location. The small business owner with a great product idea who spent an hour with a marketing expert figuring out how to convey her values through her brand. Or the cooperative that attended a legal clinic that helped answer their questions about GDPR so they could get their website up and running.
All the entrepreneurs tell you that the business skills, self-knowledge and networks they gained via Hatch support have been vital to their success. You know that, thanks to the collaborative team you’re part of, our support is now even more effective than it was before. Coordinating the programme isn’t always easy – there are many moving parts and to-do lists to keep on top of – but it’s moments like this, seeing the impact of your work, that make it all worthwhile.
If this is the kind of job satisfaction you want to have, then you should join Hatch Enterprise as our Volunteering and Events Programme Coordinator.
We are an innovative charity supporting entrepreneurs to set up businesses and fulfil their individual potential. We have three main programmes: Impact (for social entrepreneurs), Female Founders (for women-led businesses) and our newest programme, Rapid Response (to support small businesses adapt and thrive under Covid-19). The Rapid Response programme provides outreach and resources, runs events, and matches entrepreneurs with 121 Expert Support to help them solve key business challenges. We’re looking for a coordinator to help run the Rapid Response programme, working across 121 Expert Support (skilled volunteering), events and outreach to support small businesses to succeed.
In a typical week, you might
- Conduct onboarding interviews with entrepreneurs to find out about their businesses and their support needs so that we can match them with volunteers from our database
- Using your knowledge of small businesses, help entrepreneurs clarify their support requests and write them up into clearly summarised briefs
- Recruit and onboard skilled volunteers from our corporate partners and the public
- Follow up with entrepreneurs and volunteers to gather their feedback on their skilled volunteering session, and build on our insights
- Work with the Rapid Response Programme Manager to continually evaluate, iterate and refine our 121 Expert Support programme
- Work with our corporate partners to design volunteering systems that work for them, and keep them up to date with how their volunteers are doing
- Own and manage our entrepreneur and volunteer matching database
- Create Eventbrite pages for our events, and support our Events Manager to ensure that everything on the events preparation checklist is met
- Liaise with experts, speakers and masterclass presenters before and after events
- Attend events and support entrepreneurs during and after the event
- Review our processes and systems to ensure they are user-friendly and fit for purpose, and propose changes and updates as necessary
- Work with our communications team to identify, write and share stories from our entrepreneurs and programme
- Round up resources, whether events, articles, opportunities, or online communities, that would be helpful to our entrepreneurs
- Manage the data we hold about our entrepreneurs to make sure we comply with GDPR
- Your ability to be organised is significantly above average. You enjoy solving problems, and are willing to get stuck into any task, big or small because you love making things run smoothly. You may have a track record in project management or programme delivery already, but you don’t have to.
- It doesn’t put you off to have lots of stuff thrown at you at once – and you may even be someone who works best when things are busy. You’re comfortable working on multiple time-sensitive projects at once.
- You can collect, organise, and report information with attention to detail and accuracy. That includes an ability to work well with numbers and spreadsheets. Being methodical matters in this role.
- Your empathy and talent for relationship building helps you in recruitment, project delivery, and in creating inclusive programmes. You’ll work with a lot of people inside and outside the organisation.
- It’s important that you have an interest in start-ups or not-for-profits. That’s what we do here at Hatch and we want you to share our passion for it. You may even have experience as an entrepreneur yourself, or have worked in a small business or start-up.
We’re not typical of the charity sector. As you would expect from a charity focused on teaching start-up skills, we think and act like a business. Our programmes are run by entrepreneurs, for entrepreneurs.
In the last seven years, we’ve worked with over 2,500 diverse and impact founders and we want to do even more in the next five years. To support our founders, we have built a diverse network of partners, funders and investors who share our vision. We are currently developing our first impact investment fund in order to connect our existing support programmes with enterprise finance.
At Hatch, we value transparency, openness and collaboration (read more about it here). We practice open-book management and strategic decisions are made collaboratively so we can fully draw on the expertise, experience and networks we have.
Hatch is an organisation that loves experimentation and trying things out. We are influenced by lean management philosophy and we are constantly looking for ways to improve and innovate in our programmes and in the way that we work.
We care about our people and giving them the things they need to succeed. We have always been supportive of flexible working, which has become even more important in 2020. We have a cheerful, plant-filled office in Elephant & Castle, where everyone gets a desktop Mac and a good chair. For those working at home, we’ll cover the cost of a laptop stand and headphones. Although we can’t afford to pay you like the private sector, we can offer you a generous holiday allowance (29 days plus bank holidays) and a training budget of £600 a year. We also have a generous parental leave policy.
This job is offered as a 12 months contract initially, and the salary will be in the region of £25,000 (depending on experience).
We believe business can be a force for good. Our mission is to increase diversity among business owners – and we want to do the same for our team. We are committed to representing a wider cross-section of society than a typical start-up, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you’ve read this far, and you like the sound of the job, but you’re worried you don’t quite fit the requirements – we’d love it if you went ahead and applied.
We plan to fill this post by September at the latest, so please send your application in as soon as possible.
Please email us (email@example.com) your CV and a motivational letter/ cover letter outlining why you are interested in this job, and what would you draw on to meet the demands of the role?
If you have any questions or need any help with your application, please drop us a line via firstname.lastname@example.org. We’re also open to receiving your CV if you’re excited by Hatch but not interested in this role. (Recruiters will be politely turned away).