Have a key question about a Southwark based business? Sign up to be matched with a skilled volunteer for an hour-long support session.

Once you submit your request, we aim to put you in touch with the volunteer within one month. Please note this can often be shorter depending on your request and our volunteers’ capacity.

Once we’ve found a volunteer who can support you, we will introduce you via email so you can liaise directly to book a time for your session. Please note you will have two weeks to book a session once you have had the introduction email. Once this time has passed, you will no longer be able to receive support from the volunteer.

There is currently no limit on the number of requests you can make to be matched with a volunteer, however, you are only able to submit one request at a time and will be matched with another volunteer once you have completed your 1-hour session with a volunteer you are currently matched with.

For this programme, sessions will only last for 1 hour with the volunteer you are matched with. We recommend submitting a request which may be covered in an hour session.

On occasion, this may happen, and we will let you know as soon as possible if this occurs. We aim to contact you and talk through your request to see the areas the volunteers who are currently available are able to support you with a 1-hour session.

Yes, all volunteers agree to keep all information shared in the support sessions confidential.