Head of People & Operations – Maternity Cover

A welcome from Dirk Bischof, Founding CEO

At Hatch Enterprise, we support underrepresented entrepreneurs from across the UK to imagine, launch and grow sustainable and impactful businesses through tailored support, community and partnerships. 

The team at Hatch is a fantastically diverse group of people who are passionate about going that extra mile to support founders and help shape a fairer economy, and a better world. 

Since 2014, we’ve supported close to 8,000 founders across the UK and grown our revenue to £1.7m annually. We’ve been there for founders through some of the most turbulent and challenging times in recent history, from the COVID-19 pandemic and mass business closures, coming face to face with societal inequity highlighted by #BlackLivesMatter, to the cost of living crisis.

Now we’re looking at our next big milestone: Delivering holistic and inclusive enterprise support for hundreds of founders every year whilst also delivering on our promise to support founders with patient, flexible financial support alongside our programmes. 

At Hatch, we try to embody the following values in everything we do, from being transparent with data and information, to trying new things, failing but learning from mistakes and to collaborate on strategic decisions, drawing on our collective expertise, experience and networks:

  • We are inherently experimental 
  • We believe in human potential
  • We create meaningful connections
  • We are committed to achieving equity

Hatch’s work has been recognised in recent years, including: 

  • Being recognised as one of the top 100 social enterprises in the UK, featuring in the NatWest SE100 Index every year since 2019, as well as named finalists in the Equality category in 2023.
  • Finalists in the Third Sector Awards for Frontline Team of the Year in 2023, and Fundraising Team of the Year in 2022. Finalists in the Charity Times Awards for Digital Transformation of the Year and Charity of the Year in 2022.
  • Winning the 2017 Enterprising Britain Awards in the ‘Building Enterprise Skills’ category for Hatch’s Incubator programme.
  • Shortlisted for the 2017 Lord Mayor’s Dragon Awards in the category of ‘Community Partner’ for our work with Deutsche Bank supporting  over 50 mission driven businesses in South London.

Head of People and Operations – Maternity Cover

  • Salary: £47,425 – £50,271 (pro rata) based on experience
  • Contract Type: Fixed term until end of January 2025
  • Hours: Part time 3 days per week (typically 09.30-17.30 but with flexibility)
  • Location: Elephant & Castle, central London / Remote (team members must be willing to travel to London periodically)
  • Responsible To: Managing Director
  • Application Deadline: 9am 18th December 2023
  • Interview Dates: 1st round interviews 11th & 12th January 2024, 2nd round interviews 19th January 2024

Our Commitment to Equity

As a dynamic and purpose-driven charity with a passionate, close knit team, we’re committed to fostering a vibrant and inclusive workplace and culture where our team can thrive and make a meaningful impact on the lives of others. As the Head of People and Operations, you’ll play a pivotal role in delivering our people strategy, driving team engagement and development, ensuring that our organisation retains and attracts great talent and mentoring and coaching the People and Operations team as they deliver key projects. If you are passionate about creating a positive work environment, building highly effective teams, and making a difference to the working lives of our people at Hatch, we’d love to have you on this journey. This is a unique opportunity to utilise your people leadership expertise and operational management skills within the context of a mission-driven environment and to play a key role in supporting Hatch in achieving its vision, mission and strategic goals. 


At Hatch, we really value trust, honesty, transparency and good communication. As an expert in optimising people’s potential you’ll support the professional development of the whole Hatch team and will coach Hatch managers to better deliver their people responsibilities, from line management all the way to resource planning and performance management. You will play a critical role in implementing Hatch’s people strategy, fostering a positive organisational culture whilst ensuring efficient and effective operational processes are in place to support the team to do their jobs to the best of their abilities.



  • Working with the Senior Leadership Group (SLG) and the People and Operations team to implement our People and Operations Strategy 
  • Ensure that people are at the heart of Hatch through the development of values aligned approaches to resource planning, recruitment and retention, performance management, professional development, reward and recognition and staff engagement
  • Engaging the team in developing a Justice, Equity, Diversity and Inclusion Strategy and taking proactive action to ensure the organisation fosters an inclusive culture in everything we do

Coaching and advising 

  • Providing support and coaching to the People and Operations team as they take the lead on key projects which include; wellbeing, learning and development, diversity in leadership and culture

Systems Management & Development and Compliance

  • Project managing the implementation of a new CRM system within the organisation – improving how data is stored and processed at Hatch
  • Joining the Monday.com task force as a member of the SLG as they deliver an organisation-wide process to upgrade our project management tools 
  • Delivering reports of key people and ops metrics to the SLG and Board as relevant
  • Reviewing and revising all people policies ensuring that progressive policies are included
  • Supporting Trustee resource planning, recruitment, training and appropriate documentation to ensure the foundations are in place for a well functioning Board
  • Providing advice and guidance on matters of employment law and safeguarding regulations and good practice to Hatch SLG and Board as necessary
  • Overseeing Hatch’s IT and data security strategy, including system resilience, cyber security, and GDPR compliance
  • Leading on securing and overseeing outsourced IT, data and cyber security provider to ensure business continuity and that the whole Hatch team are appropriately equipped to work effectively while reducing risk of data or security breaches and ensuring GDPR compliance

Engagement and Wellbeing

  • Ensuring team engagement is regularly monitored and evaluated via our engagement surveys, and continually exploring and implementing measures with the People and Operations team to improve team happiness and effectiveness 

Resource Planning and Recruitment   

  • Delivering resourcing and talent management solutions to ensure Hatch builds a diverse team with the right number of people, with the right skills, in the right place, at the right level and at the right cost as we grow
  • Developing tools and approaches to support the SLG to better understand, manage and predict the capacity in their teams and stay ahead of their recruitment needs 
  • Develop and manage the People and Operations budget

Person Specification 


  • An all rounder, able to develop a big picture vision and deliver on the details
  • A keen eye for identifying talent and passion for developing people (in both their professional and personal growth)
  • A focus on diversity and inclusion as a competitive business advantage
  • Ability to build authentic relationships across a diverse group of stakeholders 
  • Excellent communicator on all levels with demonstrated empathy and strong interpersonal skills
  • Analytical skills and and ability to make, and support others to make, data-informed decisions
  • Project management skills
  • Problem-solving skills


  • Proven experience in a similar leadership role, preferably within the social enterprise or nonprofit sector
  • Demonstrated experience in developing and implementing people strategies, talent management, and performance management programmes
  • Solid understanding of operational processes and the ability to drive efficiency improvements
  • Leadership of end to end employee life cycle
  • Partnering with business stakeholders across a whole organisation, especially senior stakeholders
  • Leading people and culture project rollouts
  • Developing a positive performance culture
  • Experience with recruitment, HR and CRM systems advantageous
  • Operations and change management experience


We care about our people and giving them the things they need to succeed, and we are passionate about Hatch being a great place to work. 

We are a hybrid working organisation, and our head office in Elephant and Castle is available for anyone to work from as much or as little as they’d like. We provide all team members with a laptop for ease of use wherever you choose to work. Although we offer the  flexibility to work from home,  there are times when it is useful for us to get together in person for certain meetings and team days.

Our benefits include:

  • Flexible working – work from home or in the office and at the times that work best for you 
  • 38 fully flexible holiday days (including the 9 UK bank holidays) in 2023 
  • Paid time off for dedicated learning and development opportunities
  • Access to Hatch programmes and events free of charge
  • L&D Learning Platform Access Learning
  • Employee Assistance Programme – Health Assured
  • Team Days/get togethers 3 times a year
  • 4 days per year paid time off to volunteer
  • 4 Wellbeing days per year
  • Employee pension scheme
  • Salary Sacrifice Scheme 
  • Enhanced parental leave
  • Cycle to Work Scheme
  • Eye care scheme
  • Enhanced sick pay leave
  • Interest free loans to purchase season tickets for travel to work

To Apply

Please note we are only able to accept applications from candidates who have the right to work in the UK.

In order to apply for this role, we ask all candidates to provide a CV, a cover letter and a response to the following bullet points:

  • What excites you about Hatch as an organisation and about this role in particular?
  • Tell us about your achievements and experience of developing people functions and operations management
  • What would you do in this role that would really make an impact?
  • Where did you first hear about this opportunity?

We are only accepting applications via the portal which is accessible on our website. Please note – we will not consider applications unless they include a CV, a cover letter and respond to the above bullet points, and/or if they have not been submitted through our application portal.

If you have any questions or need any help with your application, please drop us a line via jobs@hatchenterprise.org (recruiters will be politely turned away).

If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy.

You can download a PDF version of the full job pack here.