Our Commitment to Equity

As a dynamic and purpose-driven charity with a passionate, close knit team, we’re committed to fostering a vibrant and inclusive workplace and culture where our team can thrive and make a meaningful impact on the lives of others. As the Head of People and Operations, you’ll play a pivotal role in delivering our people strategy, driving team engagement and development, ensuring that our organisation retains and attracts great talent and mentoring and coaching the People and Operations team as they deliver key projects. If you are passionate about creating a positive work environment, building highly effective teams, and making a difference to the working lives of our people at Hatch, we’d love to have you on this journey. This is a unique opportunity to utilise your people leadership expertise and operational management skills within the context of a mission-driven environment and to play a key role in supporting Hatch in achieving its vision, mission and strategic goals. 

At Hatch, we really value trust, honesty, transparency and good communication. As an expert in optimising people’s potential you’ll support the professional development of the whole Hatch team and will coach Hatch managers to better deliver their people responsibilities, from line management all the way to resource planning and performance management. You will play a critical role in implementing Hatch’s people strategy, fostering a positive organisational culture whilst ensuring efficient and effective operational processes are in place to support the team to do their jobs to the best of their abilities.

Responsibilities  

Strategy

• Working with the Senior Leadership Group (SLG) and the People and Operations team to implement our People and Operations Strategy 
• Ensure that people are at the heart of Hatch through the development of values aligned approaches to resource planning, recruitment and retention, performance management, professional development, reward and recognition and staff engagement
• Engaging the team in developing a Justice, Equity, Diversity and Inclusion Strategy and taking proactive action to ensure the organisation fosters an inclusive culture in everything we do

Coaching and advising 

• Providing support and coaching to the People and Operations team as they take the lead on key projects which include; wellbeing, learning and development, diversity in leadership and culture

Systems Management & Development and Compliance

• Project managing the implementation of a new CRM system within the organisation – improving how data is stored and processed at Hatch
• Joining the Monday.com task force as a member of the SLG as they deliver an organisation-wide process to upgrade our project management tools 
• Delivering reports of key people and ops metrics to the SLG and Board as relevant
• Reviewing and revising all people policies ensuring that progressive policies are included
• Supporting Trustee resource planning, recruitment, training and appropriate documentation to ensure the foundations are in place for a well functioning Board
• Providing advice and guidance on matters of employment law and safeguarding regulations and good practice to Hatch SLG and Board as necessary
• Overseeing Hatch’s IT and data security strategy, including system resilience, cyber security, and GDPR compliance
• Leading on securing and overseeing outsourced IT, data and cyber security provider to ensure business continuity and that the whole Hatch team are appropriately equipped to work effectively while reducing risk of data or security breaches and ensuring GDPR compliance

Engagement and Wellbeing

• Ensuring team engagement is regularly monitored and evaluated via our engagement surveys, and continually exploring and implementing measures with the People and Operations team to improve team happiness and effectiveness 

Resource Planning and Recruitment   

• Delivering resourcing and talent management solutions to ensure Hatch builds a diverse team with the right number of people, with the right skills, in the right place, at the right level and at the right cost as we grow
• Developing tools and approaches to support the SLG to better understand, manage and predict the capacity in their teams and stay ahead of their recruitment needs 
• Develop and manage the People and Operations budget

Person Specification 

Skills

• An all rounder, able to develop a big picture vision and deliver on the details
• A keen eye for identifying talent and passion for developing people (in both their professional and personal growth)
• A focus on diversity and inclusion as a competitive business advantage
• Ability to build authentic relationships across a diverse group of stakeholders 
• Excellent communicator on all levels with demonstrated empathy and strong interpersonal skills
• Analytical skills and and ability to make, and support others to make, data-informed decisions
• Project management skills
• Problem-solving skills

Experience

• Proven experience in a similar leadership role, preferably within the social enterprise or nonprofit sector
• Demonstrated experience in developing and implementing people strategies, talent management, and performance management programmes
• Solid understanding of operational processes and the ability to drive efficiency improvements
• Leadership of end to end employee life cycle
• Partnering with business stakeholders across a whole organisation, especially senior stakeholders
• Leading people and culture project rollouts
• Developing a positive performance culture
• Experience with recruitment, HR and CRM systems advantageous
• Operations and change management experience

Benefits

We care about our people and giving them the things they need to succeed, and we are passionate about Hatch being a great place to work. 

We are a hybrid working organisation, and our head office in Elephant and Castle is available for anyone to work from as much or as little as they’d like. We provide all team members with a laptop for ease of use wherever you choose to work. Although we offer the  flexibility to work from home,  there are times when it is useful for us to get together in person for certain meetings and team days.

Our benefits include:

• Flexible working – work from home or in the office and at the times that work best for you 
• 38 fully flexible holiday days (including the 9 UK bank holidays) in 2023 
• Paid time off for dedicated learning and development opportunities
• Access to Hatch programmes and events free of charge
• L&D Learning Platform Access Learning
• Employee Assistance Programme – Health Assured
• Team Days/get togethers 3 times a year
• 4 days per year paid time off to volunteer
• 4 Wellbeing days per year
• Employee pension scheme
• Salary Sacrifice Scheme 
• Enhanced parental leave
• Cycle to Work Scheme
• Eye care scheme
• Enhanced sick pay leave
• Interest free loans to purchase season tickets for travel to work