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Hatch aims to provide an excellent service. We’re a charity that believes business can be a force for good, and we want to be an example of that ourselves.
If we’ve fallen short of this standard, we want to know about it. This will enable us not only to deal with the specific problem, but also avoid it happening again.
We’d also like to hear if we’ve done well, so we can pass this on to the people involved and try to do more of whatever worked well in future.
This policy explains what you can do if you want to give us feedback about our organisation, whether it’s a complaint, a compliment or a comment. It also tells you what kind of response you can expect to get from us and when.
Who to Contact
Any feedback can be sent to us on hello@hatchenterprise.org or you can write to us at Hatch Enterprise, 53 – 63 East Street, London, SE17 2DJ. Please put ‘FEEDBACK’ in the subject line, and we’ll make sure the most appropriate person picks it up. We will respond to any feedback within 10 working days.
If you wish to register a complaint please include:
We aim to resolve any problems amicably and quickly, and we’ll almost always be able to do this the first time you get in touch.
Because we take feedback seriously, we’ve defined an escalation process which you can follow if you’re not satisfied with our response:
I want to grow my idea/business
I want to get involved
I want to learn more
Hatch Enterprise
53-63 East Street, SE17 2DJ
+44 20 7993 0074
hello@hatchenterprise.org
Hatch Enterprise, 53-63 East Street, London, SE17 2DJ.
020 7993 0074
hello@hatchenterprise.org
Registered charity (No. 1161801)
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