Programme Manager

Programme Manager

Letter from Dirk Bischof, CEO

Dirk ImageAt Hatch, we empower underrepresented entrepreneurs from across the UK to imagine, launch and grow sustainable and impactful businesses through tailored support, community and partnerships. We offer world-class support to entrepreneurs, mainly through our courses and workshops.

We’re not typical of the charity sector. As you would expect from a charity focused on entrepreneurship – helping people to start and grow their businesses – we think and act like a business. Our programmes are run by entrepreneurs, for entrepreneurs.

We’re one of the fastest growing enterprise support organisations. Since 2014, we’ve grown our revenue to £850K annually, something that takes the average social enterprise at least fifteen years. Over the last 12 months we have grown 60% allowing us to serve so many more founders through one of the most challenging times in recent history as we dealt with the pandemic, mass business closures and came face to face with inequity in our society highlighted by #BlackLivesMatter. Against this backdrop, we were able to not only double down on our mission to support those founders hardest hit by the pandemic, we were able to scale our services across the UK being previously only active in Greater London.

Now we’re looking at our next big milestones: Passing the million turnover mark in 2022 and delivering 25,000 enterprise support opportunities for underrepresented founders by 2025. These are deliberately ambitious targets – we like that it scares us a bit!

At Hatch, we value transparency, openness and collaboration. We practice open-book management e.g. transparent pay, employee access to management accounts and strategic decisions are made collaboratively within the Team so we can fully draw on the expertise, experience and networks we have.

Hatch is an organisation that loves experimentation and trying things out. We are influenced by lean management philosophy, and we are constantly looking for ways to improve and innovate in our programmes and in the way that we work.

We are a small organisation with big ambitions to grow, offering the right candidate a great opportunity for personal and professional growth.

Hatch’s work has been recognised in recent years with several accolades, including:

  • Being featured in the NatWest SE100 Index 2020 as one of the top 100 social enterprises in the UK, as well as being a finalist for the same awards in 2019.  
  • Winning the 2017 Enterprising Britain Awards in the ‘Building Enterprise Skills’ category for Hatch’s incubator programme.
  • Shortlisted for the 2017 Lord Mayor’s Dragon Awards in the category of ‘Community Partner’ for our work with Deutsche Bank supporting over 50 mission driven businesses in South London.

Programme Manager (2 roles)

  • Salary: £30,600 – £41,400
  • Contract Type: Permanent 
  • Hours: Full Time (typically 09.30-17.30 but with flexibility)
  • Location: Elephant & Castle (London) / Remote
  • Responsible To: Head of Future Founders Programmes
  • Responsible For: Programme Coordinator [possible]
  • Application Deadline: Monday 3rd January 2022 9am
  • Interview Dates: w/c 10th January and w/c 17th January 2022

Role Purpose

Picture this: it’s 1pm on a Friday, and you are welcoming fifteen entrepreneurs into a virtual room for their Graduation Celebration. They’ve spent the past several months attending expert-led masterclasses on key concepts ranging from their financial model to their marketing plan, working in small groups and building a peer network, and accessing Skilled Volunteer 121 support and Peer Mentoring from successful entrepreneurs. They’ve just finished pitching their businesses at a Demo Day, getting feedback from friendly Dragons, making networking connections, and sharing their ideas with an audience. 

You know that the support they accessed on this programme helped them test their assumptions, grow their business, build their confidence and overcome their fears. You’re looking forward to seeing them achieve their goals, access funding, earn more money, employ more people and have a positive impact on their local communities and the wider world.

Sound like your ideal Friday? We are recruiting two Programme Manager roles to join the Hatch team, running cohort-based programmes for underrepresented entrepreneurs running impactful businesses.

The first Programme Manager role will be designing and delivering courses for Accelerator stage entrepreneurs (£50k turnover or more) who are looking to grow their income, increase their staffing levels and access investment – whether social finance, loans, equity or crowdfunding. For this role, an understanding of the social enterprise and investment landscape is desirable. Given the greater level of experience required to work with later stage entrepreneurs, we anticipate that this role will be at the higher end of the salary scale above.

The second Programme Manager role will be designing and delivering courses for early-stage entrepreneurs (pre-start and up to £50k turnover) who are looking to test, refine and build their small business, social enterprise or startup. For this role, experience in project management and understanding of early-stage business is desirable. Given that less previous experience is required for this role, we anticipate that this role will be at the lower end of the salary scale above with scope for role growth and salary progression within the role.

Responsibilities

Communications, marketing and recruitment

  • Creating public descriptions of programmes, including eligibility criteria, selection criteria, learning outcomes, benefits and case studies
  • Owning recruitment and selection process, with the support of Programme Coordinator
  • Reviewing and responding to incoming leads and conducting interviews with applicants
  • Making selections for the programme according to selection criteria

Managing relationships with entrepreneurs

  • Designing and overseeing channels of communication with entrepreneurs on programmes
  • Being the main point of contact for founders on the programme, answering questions and ensuring attendance
  • Ensuring a great experience for all entrepreneurs, and checking in with them throughout the programme
  • Supporting our Community team to engage those on programmes and graduates with extra support and resources

Designing and updating curriculum

  • Owning overall curriculum and learning design outcomes of Launchpad and Incubator programmes
  • Finding, selecting, briefing and evaluating expert speakers, with support from the Head of Programmes
  • Recruiting, onboarding, supporting and evaluating facilitators, with support from the Head of Programmes
  • Owning and updating facilitated session outlines and slides and ensuring facilitators are prepared for each session
  • Attending all expert sessions and cohort workshops
  • Collecting and sharing feedback for continual programme improvement
  • Identifying and suggesting programme improvements and innovations

Evaluation and monitoring

  • Tracking feedback throughout the programme
  • Overseeing evaluation process, in partnership with Impact, Evaluation and Learning Manager
  • Collecting KPIs and outcomes for reporting
  • Working with Fundraising and Partnerships team to report to funders on KPIs and finances
  • In some cases, managing relationships with funders

Line management

  • Programme Managers may be responsible for line management of one or more Programme Coordinator(s), including setting tasks, assigning projects, identifying opportunities for growth and conducting quarterly reviews

Budget management

  • Budget forecasting for direct spending on programmes
  • Monthly cash flow forecast reconciliation and reforecasting 

Other

  • Gaining and maintaining in-depth knowledge and understanding of Hatch’s work, priorities and future plans and acting as a spokesperson for the charity when required, including representing at external events as appropriate
  • Be an outstanding advocate for Hatch in line with the core values of the organisation
  • Other duties that may be required from time to time as part of a small, dynamic team

Person Specification

  • Strong interest in equitable and impactful entrepreneurship – experience as an entrepreneur yourself would be a bonus
  • Exceptional communicator, both written and verbal, and comfortable talking to a wide range of people
  • Strong presentation and facilitation skills
  • Creative problem solving skills: always looking for things to improve and suggesting ways of improving them
  • Experience in line management, coaching skills, or experience supporting other team members with setting tasks and growth
  • Comfortable with financial budgeting and KPI reporting
  • Willingness to experiment and learn
  • Ability to work both autonomously and collaboratively with the wider team
  • For the Accelerator stage Programme Manager, understanding of the social enterprise landscape and fundraising process would be desirable

Benefits

We care about our people and giving them the things they need to succeed.

We have always been supportive of flexible working, which has become even more important in 2021. We have a cheerful, plant-filled office in Elephant & Castle. For those working at home, we’ll provide you with a laptop and an allowance to get yourself set up comfortably at home. In the post-COVID world we’re experimenting with full flexibility to work from home or in the office as it suits you, but hope the whole team will be able to come together periodically. 

  • Flexible working – work from home or in the office and at the times that work best for you 
  • 37 fully flexible holiday days (including the 8 UK bank holidays) 
  • 3% employer pension contribution 
    £500 home office set up allowance
  • £750 annual budget for learning and development or wellbeing activities
  • Paid time off for dedicated learning and development opportunities 
  • 4 days per year paid time off to volunteer

Equal Opportunities

We believe everyone has potential. We are committed to increasing diversity among business owners, and we want to do the same for our team. If you’ve read this far, and you like the sound of the job, but you’re worried you don’t quite fit the requirements, we’d love it if you went ahead and applied.

We want to ensure that our team represents a wider cross-section of society than a typical start-up, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact jobs@hatchenterprise.org

To Apply

Please email us your CV and a cover letter of no more than 1000 words explaining: 

  • What excites you about Hatch as an organisation and about this role in particular? Please indicate if you have a preference between the two roles.
  • What do you think makes for a good learning experience for an entrepreneur?
  • What would you do in this role that would really make an impact?

Send these to jobs@hatchenterprise.org with ‘Programme Manager Application – Your Name‘ as the email subject line by 9am, Monday 3rd January 2022.

If you have any questions or need any help with your application, please drop us a line via jobs@hatchenterprise.org. (Recruiters will be politely turned away).

If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy.