Mentoring and Volunteering Coordinator

Letter from Dirk Bischof, CEO

Dirk Image

At Hatch, we empower underrepresented entrepreneurs from across the UK to imagine, launch and grow sustainable and impactful businesses through tailored support, community and partnerships. We offer world-class support to entrepreneurs, mainly through our courses and workshops. 

We’re not typical of the charity sector. As you would expect from a charity focused on entrepreneurship, we think and act like a business. Our programmes are run by entrepreneurs, for entrepreneurs. 

We’re one of the fastest-growing enterprise support organisations. Since 2014, we’ve grown our revenue to over £1 million annually, something that takes the average social enterprise at least fifteen years. Over the last 12 months we have grown 60% allowing us to serve so many more founders through one of the most challenging times in recent history as we dealt with the pandemic, mass business closures and came face to face with inequity in our society highlighted by #BlackLivesMatter. Against this backdrop, we were able to not only double down on our mission to support those founders hardest hit by the pandemic, we were able to scale our services across the UK being previously only active in Greater London. 

Now we’re looking at our next big milestones: Doubling the size of our team and delivering 25,000 enterprise support opportunities for underrepresented founders by 2025. These are deliberately ambitious goals – we like that it scares us a bit!

Our Hatch values are:

  • We are inherently experimental 
  • We believe in human potential
  • We create meaningful connections
  • We are committed to achieving equity

We aim to embody these values in everything we do internally as a team and in all our work with founders, funders and partners. In practice this means we are transparent with data and information, we trust each other to try new things, to learn from mistakes and to collaborate on strategic decisions, drawing on our collective expertise, experience and networks. 

We are influenced by lean management philosophy, and we are constantly looking for ways to improve and innovate in our programmes and in the way that we work.

We are a small organisation with big ambitions to grow, offering the right candidate a great opportunity for personal and professional growth. 

Hatch’s work has been recognised in recent years with a number of accolades, including: 

  • Being featured in the NatWest SE100 Index 2020 as one of the top 100 social enterprises in the UK, as well as being a finalist for the same awards in 2019.  
  • Winning the 2017 Enterprising Britain Awards in the ‘Building Enterprise Skills’ category for Hatch’s incubator programme.
  • Shortlisted for the 2017 Lord Mayor’s Dragon Awards in the category of ‘Community Partner’ for our work with Deutsche Bank supporting  over 50 mission driven businesses in South London.

Mentoring and Volunteering Coordinator

  • Salary: £26,975 with scope for salary progression
  • Contract Type: Permanent 
  • Hours: Full Time (typically 09.30-17.30 but with flexibility)
  • Location: London / Remote, with quarterly all-team gatherings in London
  • Responsible To: Programme Manager (Clinics and Skilled Volunteering)
  • Application Deadline: 10am Tuesday 3rd May 2022
  • First round interviews: w/c 9th May 2022
  • Second round interviews: w/c 23rd May 2022

Picture this: You pick up the phone to speak to an entrepreneur you had paired with a volunteer from one of our corporate partners through our 1-2-1 Skilled Volunteering programme a few months ago. Since you last caught up with them, their business has gone from strength to strength – the tailored support they received from their support session gave them knowledge, advice and guidance was critical to their success. 

You know that the work you do as Mentoring and Volunteering Coordinator,  working on our 1-2-1 Skilled Volunteering and Peer Mentoring programmes with Programme Manager Naomi – connecting our entrepreneurs to one-on-one and group support & supporting, training and managing our volunteers and paid mentors – has supported hundreds of underrepresented founders to imagine, launch and grow sustainable and impactful businesses.

This role will be working closely with our corporate partners and Hatch programme graduates, looking to share their skills and experience to help our founders grow their mission-driven businesses.  You will be supporting founders on or recently graduated from our Cohort Programmes as well as entrepreneurs who have not interacted with Hatch before.

If this is the kind of job you would enjoy, you should join the Hatch team as Mentoring and Volunteering Coordinator.

We’re a growing team within a growing organisation, combining the agility of a start-up with the impact of a charity, with a focus on creating robust processes and transparent systems that can help us keep up with our speed of growth.

Roles and Responsibilities  

Programme Delivery

  • Providing end-to-end management for the 1-2-1 Skilled Volunteering and Peer Mentoring programmes, including reviewing requests for support and matching them to people with appropriate skills and experience
  • Assisting with the delivery of clinics led by our corporate partners by providing tech support (i.e. Zoom breakout rooms – training can be provided)
  • Managing our Support@Hatch inbox and making sure all emails and requests for support are responded to in a timely manner
  • Maintaining and updating programme management systems, where appropriate, and feeding into the introduction of a new CRM system
  • Identifying and suggesting programme improvements and innovations

Stakeholder Engagement and Relationship Management

  • Supporting the development and delivery of ‘lunch and learns’ for corporate partners, to engage volunteers with our programmes
  • Collaborating with our Community Manager to recruit, onboard and manage our graduate community of peer mentors
  • Supporting the development and delivery of briefing and training sessions for volunteers and mentors (individually or in group sessions)
  • Proactively reaching out to founders to engage them with additional clinics, workshops and events that may be suitable for them based on the type of support they requested
  • Keeping track of and processing invoices from peer mentors

Monitoring and evaluation

  • Collecting and collating feedback from volunteers, mentors and founders to monitor and improve participant experience
  • Collaborating with the Fundraising and Marketing teams to create case studies and share success stories from our founders

Systems and administration

  • Maintaining KPI tracking system to record programme and volunteer participation, feedback and learning outcomes
  • Reviewing and suggesting improvements to systems as needed

Other 

  • Representing Hatch externally at speaking opportunities (optional)
  • Other duties that may be required from time to time as part of a small, dynamic team

Person Specification 

  • A passion for connecting people to new networks and opportunities
  • Excellent time-management and organisational skills
  • Strong verbal and written communication skills
  • Proactive problem solving skills
  • Ability to work independently and identify potentially more effective ways of working
  • A passion to support underrepresented founders to start and grow businesses that will have a positive impact in the world

Benefits

We care about our people and giving them the things they need to succeed. 

We have always been supportive of flexible working, which has become even more important recently. We have a cheerful, plant-filled office in Elephant & Castle, where everyone gets a desktop Mac and a good chair. For those working at home, we’ll provide you with a laptop and an allowance to get yourself set up comfortably at home. In the post-COVID world we’re experimenting with full flexibility to work from home or in the office as it suits you, but hope the whole team will be able to come together periodically. 

  • Flexible working – work from home or in the office and at the times that work best for you 
  • 38 fully flexible holiday days (including the 9 UK bank holidays) 
  • 3% employer pension contribution 
  • £500 home office set up allowance
  • £750 annual budget for learning and development or wellbeing activities
  • Paid time off for dedicated learning and development opportunities 
  • 4 days per year paid time off to volunteer

Equal Opportunities

We believe everyone has potential. We are committed to increasing diversity among business owners, and we want to do the same for our team. If you’ve read this far, and you like the sound of the job, but you’re worried you don’t quite fit the requirements, we’d love it if you went ahead and applied.

We want to ensure that our team represents a wider cross-section of society than a typical start-up, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact jobs@hatchenterprise.org

Please note we are only able to accept applications from candidates who have  the right to work in the UK

To Apply

Please email us your CV and a cover letter of no more than 1000 words explaining: 

  • What excites you about Hatch as an organisation and about this role in particular?
  • What are the three key skills you think are most important for this role, and how have you employed these in the past? (You can use examples inside or outside of a work setting.)
  • What would you do in this role that would really make an impact?
  • Where did you first hear about this opportunity?

Send these to jobs@hatchenterprise.org with “Mentoring and Volunteering Coordinator Application – Your Name” as the email subject line by 10am Tuesday 3rd May 2022.

If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy. This job description can be downloaded here.