Engagement Manager

Letter from Dirk Bischof, CEO

Dirk Image

At Hatch, we empower underrepresented entrepreneurs from across the UK to imagine, launch and grow sustainable and impactful businesses through tailored support, community and partnerships. We offer world-class support to entrepreneurs, mainly through our courses and workshops. 

We’re not typical of the charity sector. As you would expect from a charity focused on entrepreneurship, we think and act like a business. Our programmes are run by entrepreneurs, for entrepreneurs. 

We’re one of the fastest-growing enterprise support organisations. Since 2014, we’ve grown our revenue to over £1 million annually, something that takes the average social enterprise at least fifteen years. Over the last 12 months we have grown 60% allowing us to serve so many more founders through one of the most challenging times in recent history as we dealt with the pandemic, mass business closures and came face to face with inequity in our society highlighted by #BlackLivesMatter. Against this backdrop, we were able to not only double down on our mission to support those founders hardest hit by the pandemic, we were able to scale our services across the UK being previously only active in Greater London. 

Now we’re looking at our next big milestones: Doubling the size of our team and delivering 25,000 enterprise support opportunities for underrepresented founders by 2025. These are deliberately ambitious goals – we like that it scares us a bit!

Our Hatch values are:

  • We are inherently experimental 
  • We believe in human potential
  • We create meaningful connections
  • We are committed to achieving equity

We aim to embody these values in everything we do internally as a team and in all our work with founders, funders and partners. In practice this means we are transparent with data and information, we trust each other to try new things, to learn from mistakes and to collaborate on strategic decisions, drawing on our collective expertise, experience and networks. 

We are influenced by lean management philosophy, and we are constantly looking for ways to improve and innovate in our programmes and in the way that we work.

We are a small organisation with big ambitions to grow, offering the right candidate a great opportunity for personal and professional growth. 

Hatch’s work has been recognised in recent years with a number of accolades, including: 

  • Being featured in the NatWest SE100 Index 2020 as one of the top 100 social enterprises in the UK, as well as being a finalist for the same awards in 2019.  
  • Winning the 2017 Enterprising Britain Awards in the ‘Building Enterprise Skills’ category for Hatch’s incubator programme.
  • Shortlisted for the 2017 Lord Mayor’s Dragon Awards in the category of ‘Community Partner’ for our work with Deutsche Bank supporting  over 50 mission driven businesses in South London.

Engagement Manager

  • Salary:     £30,600-£33,300 with scope for salary progression 
  • Contract Type:   Permanent
  • Hours:       Full Time (typically 09.30-17.30 but with flexibility)
  • Location: Elephant & Castle / Remote
  • Responsible To:      Head of Community Programmes
  • Application Deadline:    Monday, May 23rd at 10AM
  • Interview Dates: 1st Round: 30th May, 2nd Round: 6th and 7th June

Role Purpose

As Hatch continues to expand across the UK, we are looking for an Engagement Manager to be at the helm of this expansion – helping us to identify and execute on partnership-focused activities that will raise awareness of Hatch and attract more underrepresented founders to our programmes. If you’re excited about engaging with new audiences, you have a keen eye for opportunity and you have a knack for negotiating mutually beneficial partnerships, then you would be a great fit.

As the Engagement Manager, you will identify opportunities to expand our reach through collaborations with other organisations and the identification of strong referral partnerships. You’ll also help define and drive our approach to expansion in new geographies, considering the best regions and groups for us to target to further our mission.

You will be responsible for prospecting and initiating relationships with organisations that we can collaborate with to further our mission, ensuring these activities are inline with Hatch’s organisational strategy. You’ll work closely with members of our Programmes and Communications teams to ensure the relationships you build are handed over smoothly and realise their intended outcomes.

Responsibilities  

Outreach & Engagement

  • Identify relevant networking opportunities (online and offline) to engage with and communicate about Hatch programme opportunities to potential programme participants
  • Co-develop our approach to expansion across the UK, suggesting target areas, networks, and organisations for us to focus our promotion efforts on (potentially piloting an ambassador programme)
  • Develop a pipeline strategy to ensure we are targeting the right organisations and groups to attract founders to our programmes, continuously monitor the impact of these relationships
  • Collaborate with members of the Hatch Programmes and Fundraising teams to identify, build and support referral partnerships with peer organisations, business support organisations and local councils.
  • Attend ecosystem events and speak on behalf of Hatch, and engage the wider team in doing the same
  • Work collaboratively across the Programmes team to ensure entrepreneurs who you engage with Hatch are connected to the best programmes and resources for them

Relationship Management

  • Work closely with the marketing  team to identify upcoming priorities and share relevant promotional opportunities with prospect and partner organisations
  • Develop and maintain a partner relationship management database, helping to ensure consistent relationship management & communication with partner organisations and signposting team members internally
  • Lead on the expansion of our regional partnership pilots, identifying, prospecting and contracting joint programme delivery opportunities

Evaluation, Learning and Insight

  • Take insights from the conversations you have with other organisations to share back to the Programmes Team and suggest new areas and formats of support
  • Work closely with Marketing to measure and evaluate the impact of promotional efforts and adjust accordingly

Other

  • Gaining and maintaining in-depth knowledge and understanding of Hatch’s work, priorities and future plans
  • Be an outstanding advocate for Hatch in line with the core values of the organisation
  • Other duties that may be required from time to time as part of a small, dynamic team

Person Specification 

  • Strong interest in equitable and impactful entrepreneurship – experience as an entrepreneur yourself would be a bonus
  • Strong understanding of the entrepreneurship ecosystem across the UK and the needs and challenges of entrepreneurs
  • Experience developing, negotiating, and managing partnerships
  • An understanding of recruitment practices or experience with marketing (including building a funnel and tracking conversions)
  • A passion for connecting and supporting people
  • Exceptional communicator, both written and verbal, and comfortable talking to a wide range of people
  • Creative problem solving skills: always looking for things to improve and suggesting ways of improving them
  • Willingness to experiment and learn
  • Ability to work both autonomously and collaboratively with the wider team

Benefits

We care about our people and giving them the things they need to succeed. 

We have always been supportive of flexible working, which has become even more important recently. We have an office in Elephant & Castle, which is available for anyone to work from as much or as little as they’d like. For those working at home, we’ll provide you with a laptop to get you set up. In the post-COVID world we’re experimenting with full flexibility to work from home or in the office as it suits you, but hope the whole team will be able to come together periodically.

  • Flexible working – work from home or in the office and at the times that work best for you 
  • 38 fully flexible holiday days (including the 9 UK bank holidays) 
  • 3% employer pension contribution 
  • £500 home office set up allowance
  • £750 annual budget for learning and development or wellbeing activities
  • Paid time off for dedicated learning and development opportunities 
  • 4 days per year paid time off to volunteer

 Equal Opportunities

We believe everyone has potential. We are committed to increasing diversity among business owners, and we want to do the same for our team. If you’ve read this far, and you like the sound of the job, but you’re worried you don’t quite fit the requirements, we’d love it if you went ahead and applied.

We want to ensure that our team represents a wider cross-section of society than a typical start-up, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact jobs@hatchenterprise.org

Please note we are only able to accept applications from candidates who have  the right to work in the UK

To Apply

Please email us your CV and a cover letter of no more than 1000 words explaining: 

  • What excites you about Hatch as an organisation and about this role in particular?
  • What are the three key skills you think are most important for this role, and how have you employed these in the past?
  • What would you do in this role that would really make an impact?
  • Where did you first hear about this opportunity?

Send these to jobs@hatchenterprise.org with “Engagement Manager Application – Your Name” as the email subject line by 10am on Monday, May 23rd.

If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy. This job description can be downloaded here.