Cohort Programme Coordinators (x3)

Letter from Dirk Bischof, CEO

Dirk Image

At Hatch, we empower underrepresented entrepreneurs from across the UK to imagine, launch and grow sustainable and impactful businesses through tailored support, community and partnerships. We offer world-class support to entrepreneurs, mainly through our courses and workshops. 

We’re not typical of the charity sector. As you would expect from a charity focused on entrepreneurship, we think and act like a business. Our programmes are run by entrepreneurs, for entrepreneurs. 

We’re one of the fastest-growing enterprise support organisations. Since 2014, we’ve grown our revenue to over £1 million annually, something that takes the average social enterprise at least fifteen years. Over the last 12 months we have grown 60% allowing us to serve so many more founders through one of the most challenging times in recent history as we dealt with the pandemic, mass business closures and came face to face with inequity in our society highlighted by #BlackLivesMatter. Against this backdrop, we were able to not only double down on our mission to support those founders hardest hit by the pandemic, we were able to scale our services across the UK being previously only active in Greater London. 

Now we’re looking at our next big milestones: Doubling the size of our team and delivering 25,000 enterprise support opportunities for underrepresented founders by 2025. These are deliberately ambitious goals – we like that it scares us a bit!

Our Hatch values are:

  • We are inherently experimental 
  • We believe in human potential
  • We create meaningful connections
  • We are committed to achieving equity

We aim to embody these values in everything we do internally as a team and in all our work with founders, funders and partners. In practice this means we are transparent with data and information, we trust each other to try new things, to learn from mistakes and to collaborate on strategic decisions, drawing on our collective expertise, experience and networks. 

We are influenced by lean management philosophy, and we are constantly looking for ways to improve and innovate in our programmes and in the way that we work.

We are a small organisation with big ambitions to grow, offering the right candidate a great opportunity for personal and professional growth. 

Hatch’s work has been recognised in recent years with a number of accolades, including: 

  • Being featured in the NatWest SE100 Index 2020 as one of the top 100 social enterprises in the UK, as well as being a finalist for the same awards in 2019.  
  • Winning the 2017 Enterprising Britain Awards in the ‘Building Enterprise Skills’ category for Hatch’s incubator programme.
  • Shortlisted for the 2017 Lord Mayor’s Dragon Awards in the category of ‘Community Partner’ for our work with Deutsche Bank supporting  over 50 mission driven businesses in South London.

Cohort Programme Coordinators (x3)

  • Salary: £26,975
  • Contract Type: Permanent
  • Hours: Full Time (typically 09.30-17.30 but with flexibility)
  • Location: Elephant & Castle / Remote
  • Responsible To: Programme Manager
  • Application Deadline: 10am Tuesday 3rd May 2022
  • Interview Dates: w/c 9th May 2022 and w/c 23rd May 2022

Picture this: You pick up the phone to speak to an entrepreneur that you worked with on a Hatch programme last year. Since you last caught up with them, their business has gone from strength to strength, accessing new funding and customers, and increasing their impact. 

They tell you that the support you and the Hatch team provided – running weekly workshops, connecting them with a supportive community of other entrepreneurs, providing them with tailored support from industry experts, and introducing them to a mentor – was critical to their successes. The knowledge, skills, network and confidence that they accessed through Hatch changed the course of their business.

You know that the work you did as a Programme Coordinator – supporting a Programme Manager to design and deliver programmes of support, managing the day-to-day administration of programmes, and acting as main point of contact for entrepreneur questions and requests – has empowered hundreds of underrepresented founders to imagine, launch and grow sustainable and impactful businesses.

If this is the kind of job you would enjoy, you should join the Hatch team as a Programme Coordinator. 

We’re a growing team within a growing organisation, combining the agility of a start-up with the impact of a charity, with a focus on creating robust processes and transparent systems that can help us keep up with our speed of growth.

We are recruiting for three Coordinator roles within the Programmes team:

  • Launchpad and Hackathon Coordinator: This role will work on our early stage programmes with Programme Manager Mellissa and Programme Coordinator Letisha. This portfolio includes our one-day introduction to business programme for those considering entrepreneurship, and our 12-week business start-up programme for founders who are ready to launch their business, and will involve some working on evenings and weekends. This role would suit someone who is able to manage large amounts of data in a structured and systematic way. You are organised, the master of your inbox, and able to tackle puzzles in logical and innovative ways.
  • Incubator Coordinator: This role will work on our four-month programme supporting entrepreneurs who have launched their business and started trading turn their side hustles into their full time jobs. Working with Programme Manager Brenda, this role will involve some work in the evenings. This role would suit someone creative with an eye for graphic design, basic video editing skills and an interest in user insights and service design.
  • Deep Dive Coordinator: This role will work on our Accelerator-level Access To Finance programmes, supporting established entrepreneurs to access funding (investment, grants and loans, with a focus on social investment) to scale their businesses and impact, working with Programme Manager Norvie. This role would suit someone who is great at forming and maintaining relationships, is a strong communicator, organised, unflappable and a team player who is happy to jump in with whatever needs doing.

Roles and Responsibilities  

The work in these roles is varied and will differ slightly between the positions, but in general the responsibilities of a Programme Coordinator include:

Communicating with founders

  • Acting as the main point of contact for entrepreneurs on a cohort, ensuring they all have the information they need to get the most out of programmes
  • Communicating with founders individually and as a cohort including via phone, email, WhatsApp, Slack 
  • Leading on administrative matters, including calendar invitations, permissions, photographs, and communications 

Programme delivery and support

  • Ensuring that workshops, events, and sessions run smoothly and deliver a great experience for everyone involved 
  • Providing technological support with tools including Zoom breakout rooms, Google JamBoards and Miro
  • Producing materials to support founders’ learning, including PDFs, slides, and spreadsheets

Working with external freelancers and volunteers

  • Briefing and training skilled volunteers, experts and facilitators to ensure high quality delivery of support sessions
  • Ensuring the right contracts with founders, facilitators and expert speakers are in place
  • Helping maintain our database of expert speakers, freelancers and volunteers
  • Identifying and onboarding new freelancers and volunteers by networking, researching, and attending external events
  • Keeping track of and processing invoices from freelancers

Monitoring and evaluation

  • Gathering feedback from entrepreneurs and sharing insights and areas of improvement
  • Interviewing founders and creating case studies from their written and verbal feedback
  • Collaborating with the Marketing team to share stories from our founders on our social channels

Systems and administration

  • Maintaining KPI tracking system to record event attendees, feedback and learning outcomes
  • Reviewing and suggesting improvements to systems as needed

Other 

  • Representing Hatch externally at speaking opportunities (optional)
  • Other duties that may be required from time to time as part of a small, dynamic team

Person Specification 

  • Excellent time-management and organisational skills
  • Strong verbal and written communication skills
  • Proactive problem solving skills
  • Ability to work independently and identify potentially more effective ways of working
  • A passion to support underrepresented founders to start and grow businesses that will have a positive impact in the world
  • Ideally you have the flexibility to work some evenings and weekends in order to host or attend events and workshops

Benefits

We care about our people and giving them the things they need to succeed. 

We have always been supportive of flexible working, which has become even more important recently. We have a cheerful, plant-filled office in Elephant & Castle, where everyone gets a desktop Mac and a good chair. For those working at home, we’ll provide you with a laptop and an allowance to get yourself set up comfortably at home. In the post-COVID world we’re experimenting with full flexibility to work from home or in the office as it suits you, but hope the whole team will be able to come together periodically. 

  • Flexible working – work from home or in the office and at the times that work best for you 
  • 38 fully flexible holiday days (including the 9 UK bank holidays) 
  • 3% employer pension contribution 
  • £500 home office set up allowance
  • £750 annual budget for learning and development or wellbeing activities
  • Paid time off for dedicated learning and development opportunities 
  • 4 days per year paid time off to volunteer

Equal Opportunities

We believe everyone has potential. We are committed to increasing diversity among business owners, and we want to do the same for our team. If you’ve read this far, and you like the sound of the job, but you’re worried you don’t quite fit the requirements, we’d love it if you went ahead and applied.

We want to ensure that our team represents a wider cross-section of society than a typical start-up, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact jobs@hatchenterprise.org

Please note we are only able to accept applications from candidates who have  the right to work in the UK 

To Apply

Please email us your CV and a cover letter of no more than 1000 words explaining:

  • What excites you about Hatch as an organisation and about this role in particular?
  • Which of the Programme Coordinator roles are you most interested in and why?
  • What would you do in this role that would really make an impact?
  • Where did you first hear about this opportunity?

Send these to jobs@hatchenterprise.org with “Programme Coordinator Application – Your Name” as the email subject line by 10am Tuesday 3rd May 2022.

If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy. This job description can be downloaded here.