At Hatch, we empower underrepresented entrepreneurs from across the UK to imagine, launch and grow sustainable and impactful businesses through tailored support, community and partnerships. We offer world-class support to entrepreneurs, mainly through our courses and workshops.
We’re not typical of the charity sector. As you would expect from a charity focused on entrepreneurship, we think and act like a business. Our programmes are run by entrepreneurs, for entrepreneurs.
We’re one of the fastest-growing enterprise support organisations. Since 2014, we’ve grown our revenue to over £1 million annually, something that takes the average social enterprise at least fifteen years. Over the last 12 months we have grown 60% allowing us to serve so many more founders through one of the most challenging times in recent history as we dealt with the pandemic, mass business closures and came face to face with inequity in our society highlighted by #BlackLivesMatter. Against this backdrop, we were able to not only double down on our mission to support those founders hardest hit by the pandemic, we were able to scale our services across the UK being previously only active in Greater London.
Now we’re looking at our next big milestones: Doubling the size of our team and delivering 25,000 enterprise support opportunities for underrepresented founders by 2025. These are deliberately ambitious goals – we like that it scares us a bit!
Our Hatch values are:
We aim to embody these values in everything we do internally as a team and in all our work with founders, funders and partners. In practice this means we are transparent with data and information, we trust each other to try new things, to learn from mistakes and to collaborate on strategic decisions, drawing on our collective expertise, experience and networks.
We are influenced by lean management philosophy, and we are constantly looking for ways to improve and innovate in our programmes and in the way that we work.
We are a small organisation with big ambitions to grow, offering the right candidate a great opportunity for personal and professional growth.
Hatch’s work has been recognised in recent years with a number of accolades, including:
Hatch is going through a growth spurt; there are busy and exciting times ahead with ambitious goals and big projects in the pipeline to grow the team and scale the support we offer to underrepresented founders in the next 5 years.
We’re a dynamic and flexible team, we’ve adapted to home working and online training delivery in the last 18 months and now we’re adapting again to fully flexible, hybrid working. We have done all this with our existing suite of digital and IT tools and we are feeling the strain.
One of our 5 strategic goals is to invest in Hatch’s internal systems, data and knowledge building to more efficiently and effectively manage, communicate and increase the impact of Hatch’s work.
The Business Analyst will help us manage change and plan for the future by improving our processes, and systems ensuring they are fit for purpose for our present and future needs. We are looking for someone who can help us move from a patchwork of systems, processes and tools that have served us in our early years, to a ‘one record’ approach to enable smoother user journeys for our founders, funders, volunteers and other stakeholders and enabling a data and insight-driven approach to decision making at Hatch
We are seeking someone to work with internal stakeholders from across the organisation to understand our existing ways of working, to streamline and document improved processes and to communicate user requirements to the technical team who will be responsible for delivering on those requirements. This may include upgrading existing tools and/or bringing in new ones.
We have secured pro bono support to scope our primary needs and recommend system(s) that will best serve them. We expect their recommendations to be delivered in July and to include some top level process maps and data flows that will be the starting point for your engagement, working with the Implementation Project Manager to design and deliver this project in a way that works for you and for the team .
This role will work closely with the Implementation Project Manager to take those recommendations to the next level. You will work closely with team members to review and improve our existing ways of working, map ‘as will be’ processes within and across teams and document and communicate user and system requirements. You will be responsible for liaising with internal teams and external suppliers and have the ability to communicate detailed information to technical and non-technical stakeholders. You will partner with the Implementation Project Manager to steer the project through implementation, testing and roll out to ensure the resulting systems meet the teams needs.
We anticipate the new stack of systems and tools will support team members to manage their respective projects and activities, to have visibility of what others are working on and to be able to store, access, analyse and report on data from across functions, increasing process efficiency, data accuracy and to monitor and continually improve the work we do over time in a data-informed way. We’re excited about experimenting with systems and tools and ways of working to support the Hatch team to deliver the best outcomes for underrepresented entrepreneurs.
We expect the project to incorporate our current and future needs for a more integrated, accessible, and user friendly suite of systems and tools including but not limited to:
And with a view to creating future capacity to integrate:
With the ability to influence and persuade; you will bring an ability to cut through complexity to understand the needs of the team and translate these into solutions that support the team to do what they do best – deliver high quality support to entrepreneurs.
Testing, Training & and Roll Out
We care about our people and giving them the things they need to succeed.
We have always been supportive of flexible working, which has become even more important recently. We have an office in Elephant & Castle, which is available for anyone to work from as much or as little as they’d like. For those working at home, we’ll provide you with a laptop to get you set up. In the post-COVID world we’re experimenting with full flexibility to work from home or in the office as it suits you, but hope the whole team will be able to come together periodically.
We believe everyone has potential. We are committed to increasing diversity among business owners, and we want to do the same for our team. If you’ve read this far, and you like the sound of the job, but you’re worried you don’t quite fit the requirements, we’d love it if you went ahead and applied.
We want to ensure that our team represents a wider cross-section of society than a typical start-up, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact email@example.com.
Please note we are only able to accept applications from candidates who have the right to work in the UK
Please email us your CV and a cover letter of no more than 1000 words explaining:
Send these to firstname.lastname@example.org with “Business Analyst Application – Your Name” as the email subject line by 9am Monday 20th June.
If you have any questions or need any help with your application, please drop us a line via email@example.com. (Recruiters will be politely turned away).